Saturday, December 29, 2007

Bridal pair's holiday refund


A HOLIDAY company has offered a full refund to a Fylde couple after their honeymoon was cancelled.

Yesterday’s Gazette revealed how Richard Taylor and Lindsay Reidy of Acres Lane, Preesall, had booked to stay at the Herathera resort in the Maldives.

The couple (pictured) claimed that two weeks before they were due to fly out on their dream trip they were told, despite booking the holiday in April, the resort was not finished and they wouldn’t be able to go.

They then booked another holiday through another agent.

Now First Choice has apologised and offered the couple their money back.

A company spokeswoman said: “First Choice is sorry to learn that Mr Taylor and Ms Reidy have cancelled their honeymoon to the Herathera resort in the Maldives.

“Due to reasons beyond our control, including heavy rainfall on the island, there were delays to the completion of Herathera resort despite our management team working around the clock to get facilities completed.

“As valued customers, our team in the First Choice Travel Shop in Blackpool spent many hours trying to find an alternative holiday for Mr Taylor and Ms Reidy but were unsuccessful given the limited availability.

“Therefore, while we regret their decision to cancel their holiday with First Choice, we would like to offer our deepest apologies for any inconvenience caused.

“We have offered the couple a full refund and would like to wish them a lovely honeymoon and, as valued customers, we hope they will consider using First Choice again for any future holidays.”

Source: The Gazette UK

1 comment:

CresceNet said...

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